Controller and contact
The controller for Klasumi Go is Francisco José Iborra Ventura. For privacy questions and information you have emailed to support: hello@klasumi.com.
Information kept on your device
The app requires no app account or student names. Language, reward settings and the crew goal are stored locally. The app does not send these texts or session progress to the developer.
Preferences remain until you change them or erase the app’s data. Device backups, if enabled, depend on the operating system and your settings.
Microphone
Quiet mode requests permission to measure ambient noise. Processing takes place in memory on your device: no recording is created, no audio is saved, and audio is not sent to the developer or speech-recognition services.
The regular timer works without this permission. You can switch quiet mode off or revoke permission in device settings. Measurement stops when you pause or leave the app. Microphone testing uses the same local processing.
Purchases handled by Apple
Apple handles payment for the Full pack. The app uses StoreKit to verify access and restore purchases. The developer does not receive your banking or card details. Apple’s account, payment, purchase history and refund processes are subject to its own terms.
The app includes no ads, third-party analytics or cross-app tracking. It does not sell student or usage data.
When you email support
We receive your email address and the information you include to answer your enquiry and handle issues. Emailing us is not required to use the app. Do not send student personal data, passwords or payment details.
Our lawful basis is performing the service or responding to a pre-contractual request when your enquiry concerns purchasing or using Klasumi Go (GDPR Article 6(1)(b)). For other enquiries, it is our legitimate interest in answering messages voluntarily addressed to support (Article 6(1)(f)). We do not use these messages for advertising or make automated decisions about you.
We delete ordinary enquiries no later than twelve months after closing them. If information is needed for a legal obligation or claim, we retain only what is necessary for the applicable statutory period, with restricted access.
The mailbox uses OVHcloud Zimbra. OVHcloud states that its email services are hosted in France. OVHcloud provides email and hosting as a processing provider; messages are also delivered to the email providers selected by senders and recipients. We do not disclose messages to advertisers.
Primary hosting is in France. OVHcloud auxiliary services and subprocessors are subject to its data processing agreement. Any operation requiring a transfer outside the European Economic Area must rely on an adequacy decision or another GDPR Chapter V safeguard, such as standard contractual clauses. Contact hello@klasumi.com for information about applicable providers and safeguards.
Your rights
For personal data you have supplied to the developer, you may request access, correction, deletion, objection, restriction and portability where applicable by contacting the address above. The developer cannot remotely access information held only on your device.
You may complain to the Spanish Data Protection Agency or another competent authority.
Educational use
Klasumi Go is designed for sessions led by a teacher or adult. It does not request children’s identifying information or provide chat or content sharing. Do not put student personal data into rewards or goals.
These pages and future changes
These help and privacy pages are hosted by OVHcloud in France. Their files include no forms, advertising, third-party analytics, JavaScript or external fonts.
When you visit the website, the host processes technical data such as your IP address, date, requested page and browser information to deliver pages, diagnose errors and protect the service. The lawful basis is our legitimate interest in keeping a website available and secure (GDPR Article 6(1)(f)). Logs are retained according to operational needs, incident resolution and the service’s legal obligations; we do not create an additional browsing archive or advertising profiles.
According to its technical documentation, OVHcloud may use a technical SERVERID cookie for traffic distribution, lasting less than 24 hours, and generates aggregate statistics from anonymised traffic. We add no advertising cookies or tracking analytics. This is separate from the app’s local microphone processing.
We will update this policy if features, providers or data processing change. The current version will remain available at this address.